My belief:
I am a curious and empathetic researcher who approaches user experience research with humor and enthusiasm. I find the balance between preparation and improv.
Methodologies:
Card Sorting
Field Study
Journey Mapping
Persona Building
Prototype Testing
Qualitative Usability Testing
Requirements Gathering
Stakeholder Interviews
Surveys
Task Analysis
User Stories
Here’s a summary of some of my work
Implementing Human Centered Design
A large health care provider needed human centered design to enhance usability on an application used by the investigations unit.
A Better Use of Technology
A Fortune 100 financial institution needed a roadmap to help better utilize technology found in branches.
Enhancing an Out of the Box Experience
A state government agency needed help identifying opportunities to streamline an out of the box experience and increase online adoption.